Why News Topicals Don’t Work

by Terry Segal on August 11, 2009

in Marketing

It seems like a good idea – make the day’s top story the lead in your news topical.

Think again.

Every other station is doing the same thing. Your topical gets lost in a sea of sameness. That’s okay if you’re the news leader. Viewers expect that station to run with this story. It has nothing to lose and everything to gain.

Not the leader? All you’ve done is feed that monster with little to show in return.

Why not lead with a story that’s unique to your station? Stand apart from the others. Give viewers a distinct reason for watching your station.

You can always promote the day’s top story later in the topical. Give it a mention and let viewers know that your station is on top of things.

Give it exposure, but not prominence.

The importance of differentiating your product holds true in promotion as well as in the actual newscast itself. This effort never ends.

Successful stations work at creating an identity all their own. News and promotion are partners in making it happen.

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Take The Web Commitment Test

by Terry Segal on August 10, 2009

in The Web

Here’s a simple, yet effective test for determining whether your news operation fully embraces the web.

Which scenario best describes how you treat a major breaking story on your website?

1) Fully report the story with appropriate copy and video as soon as possible.

2) Provide a detailed summary and alert viewers to full coverage at 5, 6 or 10.

The second option means you treat the web as a stepchild. You’re still protecting your televised newscast as the priority vehicle. You haven’t fully embraced the web.

This strategy may work in the short term, but who knows when the short term ends?

Get ahead of the curve and start fully using the web.

The web is not a vehicle to tease people about upcoming televised coverage or to delay the full release of details. These halfway measures display a limited web commitment to viewers.

A robust web commitment will strengthen, not lessen, your overall news image.

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Want Better News Teases? Think Visual

by Terry Segal on August 7, 2009

in Marketing

Don’t forget the impact of video in producing effective news teases. Writing alone does not create powerful teases. Strong visuals also serve as a hook to entice viewers.

Feel free to use your best video excerpts in the tease. In fact, it’s a must. These visuals grab the viewer’s attention. That’s your goal.

Avoid “saving” your best video for fear of giving the story away. Video works differently than copy in a tease.

The copy serves to create a sense of anticipation on the part of viewers. You want to set up a mystery of sorts that can only be solved by watching the report.

Copy that gives away the story resolution works against these purposes.

Video can evoke a visceral reaction in viewers that copy can’t. This reaction doesn’t depend on viewers having the full context of the story. The power of the visual itself is what serves as the lure.

People will readily watch intriguing video over and over. Using it in teases will not diminish its value in the story itself. In fact, its impact grows in the short term. People see how it relates to the story as a whole, giving it more meaning.

Movie studios always use their best video excerpts in trailers. They know it’s an effective way to sell the movie to audiences. Nothing is held back and people don’t object when they see the scene again in the movie.

Keep visuals top of mind when producing your teases. The right combination of copy and video will get your audience coming back for more.

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Content is king. You’ve heard that expression used to describe the power that programming entities enjoy over distribution channels in today’s market.

It also describes an effective tactic in the local news battle. Stations that provide the best targeted and richest news content make life difficult for competitors. Successful businesses know what their customers want and then deliver it.

News is the product you “sell” to viewers. Everyone in your newsroom should understand this concept. They should also have a stake in creating that product – in both the idea phase and the actual production process. That means people focus as much on generating story ideas as they do in physically producing them.

Making this happen requires a shift in thinking at many stations.

Too Little Reporter Responsibility

Newsrooms have generally operated in a “top-down” fashion when handing out story assignments. The news director and/or assignment editor dole out stories to reporters. Management actually assumes too much responsibility in this area.

Too many newsrooms give reporters a veritable “free pass” in terms of generating story ideas. Yes, the investigative units (the few that remain) call a lot of their own shots. But the remaining reporters rely too heavily on handouts from management.

They’ll offer ideas for sweeps material when high profile stories get a lot of attention. Then, they become silent again after the measurement period ends.

What News Can Learn From Sales

News should take a cue from the sales department where management holds salespeople accountable. Sales execs fill out call sheets that detail their activities down to the number of calls and the outcome of each.

Not suggesting a reporter call sheet. It’s a different ball game in news. However, newsrooms need to create more of an accountability standard for reporter created material.

Make It Happen

Require that reporters generate story ideas on a weekly basis. Put the requirement in the job description.

Target the general assignment reporters. A reporter with a specialized beat (health, money, etc.) should already operate in this fashion.

Make reporters realize that story ideas are a necessary part of the job. The competitive landscape demands that you draw ideas from as wide a net as possible.

Content is king. Make sure all your reporters embrace this concept. It’s more than simply covering a good story. It’s contributing one in the first place.

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Weather news is considered a top priority for viewers. Stations have responded by investing heavily in the latest technology to showcase their commitment.

Yet, a simpler and less expensive option exists to accomplish the same goal. Its use demonstrates your commitment to viewer satisfaction.

Why not run a forecast driven weather crawl throughout the news program?

What’s the purpose in making viewers wait for information they consider a priority?

The forecast driven weather crawl would display:

  • wakeup forecast
  • next day forecast
  • 5-7 day forecast
  • current temperature (showcase local points of interest)

The current temperature bug that is widely is too limited in meeting the real demand for weather news. The forecast driven weather crawl contains the details that viewers require.

The disadvantage? Some would argue it eliminates the need to watch the weather segment. The crawl provides all the key information.

This argument places the interests of the station above those of its viewers. That approach comes across as short-sighted.

Today you need to create and seize every competitive advantage.

The advantage?

Customer satisfaction of the highest order. Viewers get the information they want in the most convenient fashion. No waiting. No need to deal with a rigid schedule.

Any business attuned to fulfilling customer desires stands to succeed.

Gone are the days when viewers had to adjust their schedules to fit yours. So many options today give the audience alternatives. You lose viewers when you fail to meet expectations.

You recognize that weather news is a priority for viewers. Give it to them in a way that shows you acknowledge that importance.

A parallel exists in the cable sports arena.

Look how well the crawl concept works for ESPN’s SportsCenter. This highlight program uses a crawl to give the latest scores and news throughout the telecast. Nothing is held back to protect stories that run later in the program.

Satisfying the viewer’s hunger for information takes top priority at ESPN. Consider it one of the keys to its success.

You can do the same at your station. Make weather news accessible and “on demand” during your newscasts. Use the forecast driven weather crawl. Demonstrate that you’re fully attuned to what your viewers want most.

They’ll reward you for doing so.

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Stories on car accidents have become a staple of television news. Their significance to most of your viewers should be a cause for concern. How has or will a viewer’s life change as a result of running this story?

How does an accident, even when people are killed, affect 99% of your audience?

The above question is not meant to diminish the pain or suffering of loved ones or close friends.

Rather, it’s directed at the impact on that portion of your audience that far outnumber those who knew the accident participants.

It’s easy to understand why car accident stories are used so frequently:

  • Good visuals
  • Require only a photog – hopefully frees a reporter to chase another story
  • Easy story to cover due to staff cutbacks and limited resources
  • News staff lacks creativity to develop other stories
  • Assignment desk too reliant on police scanner
  • Inertia

Why not ask these questions when determining how relevant these stories are?

  • Does the location experience a lot of accidents?
  • Has the driver’s age seen a rash of recent accidents?
  • Was the accident the result of unusual circumstances?
  • Did the accident disrupt traffic patterns for an unusual length of time?
  • Could the accident have been prevented?

All of the above give viewers, in addition to immediate family and close friends, valuable information. It puts the incident into perspective and allows viewers to judge its impact on their lives.

Can’t get such information right away? Delay airing the story and produce a followup piece. The story then becomes more than a simple accident item.

A story lacking this information isn’t relevant to the majority of your audience.

Why use it?

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News Teases Made Easy

by Terry Segal on July 31, 2009

in Presentation

What’s the secret to writing a good news tease?

In case you hadn’t noticed, I just wrote a tease. Consider it a successful one if you’re still reading.

Too many producers struggle with news teases. They overlook their value and the role they fill. Nowadays, you can’t take for granted that viewers religiously watch entire newscasts. Too many distractions and options to go elsewhere. People switch channels on a whim.

Teases are meant to prevent that behavior. They keep the audience glued to your newscast. Make them hesitant to leave for fear of missing something.

How do you do it? What’s the secret?

The Anatomy of a Tease

Every story has one “takeaway” – one sentence that summarizes what the story is about. Use that as the nucleus of your tease.

Now, use the six basic questions of journalism – who, what, where, when, why and how – to determine the best framing of the tease. Which of these questions captures the “takeaway” in the most intriguing fashion?

The same subject matter can be framed by more than one journalistic question. Use the one that best fits the story content.

Now the tricky part. Write the tease in a way that whets the viewer’s appetite for more information. Leave a little mystery.

Don’t tell the final resolution. Viewers have little incentive to hang around if they know the final outcome.

Teases That Fail

Avoid writing teases like this:

“Former football star Hy Noone is facing charges of passing phony money. We’ll give you the details next.”

You’ve told the audience everything it needs to know. Promising details doesn’t add any suspense.

Now, let’s rework an actual tease using the ideas above.

Actual tease:

“For years customers at a local bank may have had a savings account. Now they could be sitting on a gold mine. Home Savings and Loan goes public. Details next.”

The tease gives the story away. Little curiosity is aroused.

Rewriting the News Tease

Let’s use three different approaches. The decision to use any of the above frameworks is contingent on how the story was reported. You’ll notice the flexibility that any single topic provides for creating the most appropriate tease.

Let’s write the tease from a “what” framework – framing the tease around the decision to go public:

“Customers at Home Savings and Loan are finding a new way to make their money grow. Learn about the plan next….”

Let’s write the tease from a “how” perspective – framing the tease around the mechanics of the decision:

“Could Home Savings and Loan become a gold mine for customers? Find out how next….”

Let’s write the tease from a “why” perspective – framing the tease around the potential benefits of the decision:

“Find out why savings accounts might seem like small change at Home Savings and Loan. That’s good news for customers. Next…”

The preceding teases all project some bit of mystery. Enough details are provided to pique interest without giving away the final resolution.

Good tease writing takes practice. It also requires an appreciation of what these devices do.

They’re the hooks that keep your audience attentive. Keep them sharp.

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New Anchor Promotion No-No

by Terry Segal on July 29, 2009

in Marketing

Imagine a stranger starts talking to you about a product you rarely use. Maybe you’ve never used it.

His reasons for using it sound very similar to ones that other people use to describe competing products.

How likely are you to try this product?

Not very. I thought so.

Guess what? Stations fall into the same trap when they use this approach to introduce a new anchor.

Just watched a promo where a new anchor talked up his new station. He cited the familiar reasons of great people, strong news commitment, concern for the viewer, a great place to work, etc.

My guess is he changed few minds.

His reasons didn’t break any new ground. They failed to get viewers to see the station in a different light.

More importantly, why ask a stranger to make this sale? How much trust has he earned with viewers?

The station is asking a relative unknown to get people to change their viewing behavior. And all he’s offered people is his kind opinion of the station.

That’s asking a lot – both of the anchor and the viewers.

Why not let viewers get to know the guy first? Let him make his mark in the community. People will then listen to and value his opinion more after he’s earned their attention.

Don’t make the mistake of thinking that a new anchor automatically has influence with your audience. He or she must first sell themselves before they can effectively sell your station.

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A Better Life

by Terry Segal on July 28, 2009

in Ideas

Times are tough for many people. Even in good times, people need help navigating through life. Viewers face decisions regarding money, health, kids, work, etc. daily.

Why not give them a helping hand and stamp yourself as a station involved with its audience? Seize the opportunity to give them relevant information and showcase your web savvy at the same time.

Here’s the idea. I call it  A Better Life.

Three families are profiled and followed over a 3-4 month period as they get specialized help from a team of experts. These people work in concert with each other as they give families sound, practical advice to meet life’s challenges head on.

Viewers can apply the lessons and advice to their own situation. The families help personalize the concepts. They also create a bonding opportunity for the audience. It’s likely each family will create a following among different subgroups in your audience.

You can migrate the information to a special page on your website that provides videos, workbooks and interactive blogs to get viewers further involved. The web component adds heft to the project. It also drives more traffic to your website.

A Better Life gives the station a consistent and highly promotable feature. It gives viewers a reason to tune in and follow along. The right mix of families creates an ongoing story arc for your station. One that viewers will follow to its completion.

Best of all, its sales friendly.

Find sponsors to help with off channel promotion and the collateral provided to viewers. Make the project pay for itself and more.

Create A Team of Experts

Assemble a team of experts. Include a financial planner, family practice doctor, nutritionist, technologist, psychologist, and career counselor.

These experts will provide advice on money, health, diet, technology (how to use and buy it), interpersonal issues, and work/career concerns. These topics represent key areas of concern for both the families and your audience.

The experts can also help you choose the families. They’ll add insight and a different perspective to the selection process.

Choose Three Families

Select three families to profile. Choose families that provide diversity in terms of children (ages) and occupations.

At least two families should have children. It’s best that one have younger kids while the other should have at least one in high school. The age range adds more variety to potential topics.

Check your market profile. If your market has a large percentage of childless households, pick one as your third profile. Otherwise, you can select a third family with kids.

Develop The On-Air Product

Plan on producing three packages each week. Each family will be showcased in one of their own reports. Because their situations are different, viewers will see more than one expert at work during the week. They’ll also see them deal with a range of issues (including ones pertinent to their situation).

The experts meet with each family to assess their situation and lend advice. The goal? Provide a game plan that gives recipients a feeling of confidence and control.

Families are given projects to complete. Timelines to gauge progress are created.

Viewers can judge their success as the weeks roll on. They’ll notice the changes taking place – both good and bad.

Integrate The Web

On-air engages the audience. The web deepens the involvement. It provides an interactive platform for letting viewers take part in the project.

Use the web to reinforce key concepts and give viewers hands-on opportunities that promote deeper meaning.

Here’s how:

  • Archive video for catching up on missed episodes and repeat viewing
  • Provide PDF transcripts for those wanting to review concepts in print
  • Create a slide show of any graphics or charts used in the episodes
  • Provide PDF workbooks of key exercises used in the episodes
  • Have each family create a blog detailing their progress during the week
  • Have experts provide more detail, when appropriate, via blog or PDF
  • Provide outtakes that add more information and/or color
  • Provide a short video conversation with family members during the week
  • Provide bios of each family and experts

Recognize The Sales Potential

This project lends itself to sponsorship. It provides a positive, feel good environment.

Its duration will keep a sponsor’s name in front of viewers for a good period of time. All collateral material (slides, workbooks, etc.) can include sponsor identification, extending visibility off-channel after the project ends.

Talk to sales.

Recognize The Value

Ambitious? Yes.

A Better Life requires a great deal of planning, follow-through, and commitment. My guess is those requirements will scare away many stations.

You’re different. You want highly promotable and relevant material in your newscast. You want to engage your audience. You see the value in projects that marry on-air with an internet component.

Go do it.

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The three most overused – and least effective- words in news promotion are
accurate, complete, and dependable. They sound good and highlight attributes every station desires. Attributes that every viewer expects.

Therein lies the problem.

Using accurate, complete, and/or dependable in describing your news and
weather efforts does little to differentiate your product. You end up making
the same claim that competitors do. Why then, should viewers watch you as
opposed to the other guys?

Your promotion (and its news product) needs to make your station stand
apart from others. It should showcase strengths and capabilities unique to
your station. That’s why viewers watch you. They lose out if they don’t.

Here’s another reason using claims such as accurate, complete, and dependable fall short. People need a reference point against which to evaluate the claim. Thinking about the opposite is the easiest one people can use.

Broadband suppliers compared their speed against slower dialup. Just saying broadband was fast would give people little, if any, reference point to judge the claim.

Go back further in time. The car was introduced as a horseless carriage. The comparison gave people a reference point to judge the value of this new invention.

What’s the counterpoint to accurate in terms of news and/or weather coverage? None of your competitors is billing itself as the “inaccurate” station. Same with the complete claim. No station is boasting about incomplete coverage. Dependable? It’s unlikely your competitors suffer from an image of not being dependable.

Your claims lack a reference point that allow viewers to see their value. They become empty rather than powerful attributes.

Let’s hope that your news provides differentiating factors for you to promote. Otherwise, your promotion will resort to using concepts such as accurate, complete, and dependable. They’re coverups for a news effort that fails to set itself apart from others.

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